Compensation Pay Range: $58.74-$69.12
Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
POSITION SUMMARY The Manager, Patient Safety and Clinical Risk provides leadership for patient safety and risk management across CHEO. He or she is accountable to lead and build a program of activities to engage all of CHEO in enhancing patient safety and minimizing risk. The Manager, Patient Safety and Clinical Risk is responsible for planning, overseeing the development and implementation of the Patient Safety and Clinical Risk programming, including oversight of patient safety monitoring, assessment and care review and clinical risk management. The Program areas include but are not limited to management and oversight of Safety Reporting System, Care Review Committee and activities, Clinical Risk management, Accreditation and Solutions for patient safety culture and hosptial acquited conditions work.
MAIN RESPONSIBILITIES Work with departmental leadership to develop a shared vision for Quality & Safety in alignment with corporate goals.
Development and Implementation of Patient Safety and Clinical Risk programming for CHEO.
Provide patient safety and risk management expertise and guidance to the Hospital.




Ensures CHEO program-based quality and safety activities are in compliance with relevant legislation and corresponding regulations and accreditation requirements.
Provides accreditation education to staff as required.
Leads actions to respond to recommendations arising from accreditation surveys, and to address new accreditation requirements.
Develop new policies and/or update existing policies as required to ensure compliance with legislation.
Develop operating policies and procedures required for patient safety and risk management or for compliance with legislation.
Act as a liaison and resource to departments and services within CHEO.
Coordinate all aspects of Accreditation, the Safety Reporting System, Care Review, and Clinical Risk management.
Leads retrospective (e.g Root Cause Analysis) and/or prospective reviews (e.g. Failure Modes Effect Analysis) necessitated by safety events, care incidents or process issues related to the program; monitors program staff and physician perceptions of safety, risk and quality improvement.
Plan, coordinate and effectively manage resources (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital’s strategic plan.
Contributes to continuous quality improvement of the department by identifying and evaluating new initiatives, developments and trends in patient safety and risk management.
Oversee Solutions for Patient Safety (SPS) work.
Other duties as assigned.
QUALIFICATIONS Bachelor’s Degree (Essential)
Master’s degree or PhD preferred (e.g. Health Administration, Leadership, Quality Improvement) (Preferred)
Regulated Health Professional in Ontario; Nursing background preferred (Essential)
Minimum five (5) years’ experience working in a hospital or clinical setting (Essential)
Minimum of five (5) years’ informally or formally leading teams or individuals (Essential)
Minimum of 3 years of clinical or program management experience. (Essential)
Experience working in a pediatric clinical setting (Preferred)
Expertise in clinical patient safety science, Root Cause Analysis, and quality improvement science (Essential)
Knowledge and understanding of Clinical Risk Management (Essential)
Knowledge of legal, ethical, and clinical issues associated with standard of care practices, and Accreditation Canada requirements. (Essential)
Experience in developing and implementing improvement program plans, including performance measurement (Essential)
Ability to effectively inspire, lead, manage, motivate and mentor teams for patient safety and clinical risk (Essential)
Ability to establish and maintain effective working relationships and work collaboratively with peers (Essential)
Must communicate effectively and concisely,



both orally and in writing (Essential)
Must be able to deal effectively with difficult people and to handle difficult, stressful situations (Essential)
Experience with Accreditation (Preferred)
Bilingualism (French / English) (Preferred)
**Timeline may be extended or shortened based on operational needs Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more wide-ranging and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.
CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well-being. We play a crucial role in building a healthy future for our community. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow - personally and professionally - through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment
We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care - where, when and how it's needed.
CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognized as one of the National Capital Region’s Top Employers. We are among a select group of organizations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement

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📌 Manager, Patient Safety & Clinical Risk - Temporary Full-Time (1.0) (until February 2028)
🏢 Children’s Hospital of Eastern Ontario
📍 Quebec City