Lead digital transformation as a Senior UX and Service Designer for a provincial public-sector organization in Canada. This primarily remote role requires expertise in human-centered design and enterprise UX/UI.

You will enhance both internal and external digital services within a cross-functional team. This contract position emphasizes user research, service blueprinting, and ensuring solutions meet organizational policies. Your experience in creating intuitive, accessible designs will be key in aligning with user needs and business goals.

Key Responsibilities:
• Lead discovery and research for enterprise solutions
• Facilitate stakeholder discussions for design projects
• Implement user-centered design and usability testing




• Develop service blueprints and journey maps
• Collaborate with cross-functional teams in Agile environment

Requirements:
• 10+ years of UX/UI and service design experience
• 5 years in digital transformation for government organizations
• Proficiency in Figma and Agile management tools
• Strong background in accessibility standards (WCAG 2.2 AA)
• Ability to attend meetings in Edmonton as needed

Elevate public-sector digital services through creative design and user-centered thinking.
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📌 Senior UX & Service Designer in Canada (Alberta)
🏢 Swim Recruiting
📍 Alberta