Join PureFacts as a Customer Support Manager, dedicated to delivering first-class service and operational success. Elevate customer support operations and lead a high-performing team to achieve excellence.

In this role, you will be responsible for coaching team members and managing daily support operations. You'll ensure timely resolution of customer escalations while driving improvements in service quality and customer communication. Collaborate with cross-functional teams to enhance overall support processes.

Key Responsibilities:
• Lead, mentor, and develop a talented support team
• Oversee daily operations and handle escalated tickets
• Monitor SLA performance and customer satisfaction metrics




• Identify operational improvements through data analysis
• Advocate for an exceptional customer experience across teams

Requirements:
• 5+ years in supporting SaaS applications
• 3+ years in customer support leadership roles
• Robust experience in SLA-driven environments
• Effective communication and team development skills
• Ability to manage multiple priorities under pressure

Drive significant strides in customer satisfaction and support efficiency as the Customer Support Manager at PureFacts.
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📌 PureFacts Support Operations Leader (Ontario)
🏢 PureFacts Financial Solutions
📍 Ontario