Explore a rewarding career as a Digital Platforms Support Analyst with a hybrid work structure. You'll focus on resolving service issues for business clients and collaborating with teams to enhance digital offerings.

In this analyst role, your tasks will include troubleshooting inquiries and providing expert guidance on product capabilities to various stakeholders. You'll also create and enhance support resources while monitoring for recurring issues to drive improvements. The role requires a proactive approach to incident management and readiness activities.

Key Responsibilities:
• Analyze support requests and drive effective resolutions
• Collaborate with internal teams and technology partners
• Maintain and improve knowledge articles and user documentation




• Participate in testing and validation for current product releases
• Identify trends in user feedback for process enhancements

Requirements:
• Bachelor’s degree with 3 years of relevant experience
• Business-to-business experience in financial services is ideal
• Proficiency in Jira, Confluence, or SQL is beneficial
• Knowledge of application development considered an asset
• Availability for additional out-of-hours support when necessary

Contribute your analytical skills and become a key player in our service improvement initiatives.
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📌 Digital Platforms Support Analyst (Hybrid) (Ontario)
🏢 Infotree Global Solutions
📍 Ontario