Join Moneris as a Bilingual Customer Service Representative specializing in technical support in Toronto or Sackville. Utilize your skills in English, Cantonese, and Mandarin to assist merchants.
In this role within the Customer Experience (CEx) team, you will be key in delivering exceptional support and solving technical issues for merchants. Your hands-on training and mentoring from day one will set the foundation for your growth in the payments sector. Your contributions will be vital in achieving customer satisfaction and retention goals.
Key Responsibilities:
• Deliver technical assistance to merchants over the phone
• Gather information to resolve issues in one contact
• Promote Moneris products through cross-sell opportunities




• Accurately log interactions in compliance systems
• Achieve targeted metrics for productivity and quality
Requirements:
• 1+ years in a customer service role
• Fluent in English, Cantonese, and Mandarin
• Experience with computer systems and POS technology
• Robust attention to detail and adaptability
• Ability to work rotating shifts including weekends
Start your career journey with Moneris, focusing on customer success and technical excellence.
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📌 Technical Support Representative at Moneris (Toronto)
🏢 Moneris Solutions
📍 Toronto