Be a pivotal IT Advisor at iA Financial Group, enhancing contact center technologies through your expertise in Genesys. Drive collaboration and digital transformation in a hybrid setting.

In this advisory role, your focus will be on bridging business needs with technology solutions. With a minimum of five years in the field, you will engage with internal teams to identify obstacles and propose solutions tailored to their requirements. Your role ensures the ongoing evolution of the Genesys platform within the organization.

Key Responsibilities:
• Collaborate with partners to improve contact center strategy
• Document lessons learned and effective practices
• Promote platform capabilities to stakeholders
• Maintain strategic relationships with Genesys
• Optimize the adoption of license features

Requirements:
• At least 5 years of relevant experience
• Familiarity with Genesys or similar platforms
• Strong analytical and relationship-building skills
• Advanced proficiency in both French and English
• Structured approach to documentation and knowledge sharing

Drive innovation and influence the future of contact centers at iA with your expertise.
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📌 IT Advisor Role at iA - Focus on Genesys (Quebec City)
🏢 Iaawg
📍 Quebec City