Join DrugBank as a Customer Success Manager, where you will prioritize customer engagement and support during a fixed-term maternity leave. Drive onboarding and account management with an innovative, tech-driven approach.
This role encompasses the full Customer Success Manager lifecycle during a 12-month contract. You will handle a pooled portfolio, using automation and templates to boost efficiency while focusing on critical relationship-building duties. Enjoy a collaborative work workplace and actively contribute to improvements in processes and tools.
Key Responsibilities:
• Own account implementation from kickoff to go-live
• Prepare and verify onboarding materials before customer handoff
• Conduct engaging check-ins and QBRs with clients
• Monitor renewal risks and manage renewal conversations
• Implement efficient workflows to improve customer interactions
Requirements:
• 1-2+ years in customer success or account management
• Experience with CRM tools; HubSpot knowledge preferred
• Strong written communication skills for customer readiness
• Detail-oriented mindset with self-direction
• Willingness to adapt to a fast-paced startup environment
Contribute your expertise in customer success while making a tangible impact at DrugBank.
#J-18808-Ljbffr