Craving a better work-life balance? We’ve got you covered!

At North West Veterinary Dermatology Services, your weekends belong to you, because we believe that time to recharge is just as important as the work you do.

We’re a group of privately owned veterinary dermatology practices and we’re looking for a full-time Receptionist to join our growing team at our Vancouver location.

If you're someone who values a positive, collaborative work environment and takes pride in supporting a team that shares clear goals and a strong vision, then we’d love to hear from you!

Company Benefits

- Monday to Friday schedule. We are closed all weekends and statutory holidays
- 1 or 2 evening shifts to 8pm on a Mon and/or Tues, all other shifts to 5:30pm
- Competitive compensation package
- 2 weeks paid vacation to start, 3 weeks paid on 3rd anniversary, 4 weeks paid on 5th anniversary
- Additional unpaid vacation available
- Extended health, dental and vision care
- Uniform allowance
- Staff discount
- Company events and lunches
- No emergencies or euthanasiaWhat We’re Looking For

We’re searching for someone who:
- Loves connecting with people – You’re friendly, approachable, and genuinely enjoy helping clients and their pets.
- Thrives in a busy environment – You can confidently juggle multiple priorities while remaining calm, organized, and professional.
- Has exceptional time management skills – You know how to prioritize tasks, work efficiently, and keep appointments and communications on track.
- Is an excellent multitasker – You can answer phones, assist clients, respond to emails, and manage appointments without missing a beat.




- Communicates clearly and professionally – Whether in person, over the phone, or by email, you make every interaction positive and informative.
- Has a sharp eye for detail – You understand that accuracy matters when scheduling appointments, processing payments, and maintaining medical records.
- Brings a positive attitude – You stay upbeat, even on busy days, and contribute to a supportive work environment.
- Is dependable and team-oriented – You're reliable, willing to jump in where needed, and understand that teamwork is essential to providing outstanding patient care.

Your Role at a Glance As the first point of contact for our clients, you’ll play a key role in ensuring a smooth and positive experience from start to finish. Your day-to-day responsibilities will include:

- Creating a warm, welcoming environment for both clients and their pets — your friendly demeanor sets the tone for every visit.
- Handling incoming calls with professionalism and care, providing accurate information and support.
- Managing email correspondence, including responding to client questions and coordinating with referring veterinary clinics.
- Scheduling, confirming, and tracking appointments, while ensuring the doctors' schedules remain organized and efficient.




- Maintaining accurate client and patient records using our practice management software — attention to detail is a must.
- Processing payments and managing the cash register, ensuring every transaction is handled accurately and efficiently.
- Prioritizing multiple tasks throughout the day while maintaining efficiency, accuracy, and excellent customer service.

Qualifications We’re looking for someone who’s ready to grow with us and bring their best every day. The ideal candidate will have:

- A Veterinary Office Assistant, Veterinary Medical Assistant, or Medical Office Assistant certificate preferred.
- Minimum one year of experience in a veterinary or medical reception role.
- Strong computer skills and confidence learning new software in a fast-paced environment.
- Experience with Cornerstone software is preferred for keeping records organized and efficient.

Ready to Join Our Team? If this sounds like the right fit for you, we’d love to hear from you! Visit our website at www.vetderm.ca to learn more about who we are, and submit your resume through Indeed.

Please note: We kindly ask that you do not call or visit the clinic regarding this position.

We sincerely thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Types: Full time, Permanent

Pay: $22.00-$26.00 per hour

Benefits

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:
- French not required

Application question(s):
- What is your highest level of education achieved?

Language:
- Fluent English (required)

Work Location: In person

📌 Veterinary Receptionist (Vancouver)
🏢 North West Veterinary Dermatology Services
📍 Vancouver