Make an impact at MNP Digital as a Field Support Analyst, providing essential technical support to clients. This role is office-based in Burlington or Mississauga, requiring some travel to client sites.
As a Field Support Analyst, you will utilize your robust customer service skills alongside your technical knowledge, addressing inquiries at various support levels. With at least five years in an IT call center environment, your competencies in troubleshooting, root cause analysis, and understanding of ITIL practices will be key to driving success in this role.
Key Responsibilities:
• Resolve Tier 1, 2, and 3 technical issues accurately
• Deliver exceptional customer interactions via phone, chat, and in person
• Collaborate with teams to expedite client issue resolution
• Document all customer interactions precisely
• Conduct problem management root cause analysis
Requirements:
• 5+ years IT customer service experience
• Relevant technical diploma or certifications needed
• Strong knowledge of Active Directory and MS 365
• Proficient in networking and Windows operating systems
• ITIL v4 Foundations certification needed
Foster client relationships as a technical expert and customer service advocate at MNP Digital.
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📌 MNP Field Support Analyst Opportunity (Ontario)
🏢 MNP
📍 Ontario