Senior ServiceNow CSM Developer to design, develop, configure, customize, and enhance ServiceNow Customer Service Management (CSM) solutions. We are seeking an experienced Senior ServiceNow CSM Developer to design, develop, configure, customize, and enhance ServiceNow Customer Service Management (CSM) solutions. The successful candidate will serve as a senior technical resource and work closely with business and technical teams to deliver scalable ServiceNow solutions.
Duration - 1 year plus extension
Key Responsibilities
Design, develop, configure, and enhance ServiceNow CSM solutions.
Implement and support Virtual Agent, ServiceNow Portal, Now Mobile, and Agent applications .
Develop applications using ServiceNow App Engine .
Develop and support solutions across ITSM, Service Catalog, and Portals .
Design and troubleshoot third-party integrations with omni-channel platforms such as 3CLogic and Twilio .
Analyze business requirements and workflows and translate them into effective technical solutions.
Ensure development and configuration follow ServiceNow and industry best practices.
Troubleshoot complex platform and integration issues and provide production support.
Maintain technical documentation, development standards, and platform best practices.
Collaborate with business stakeholders, developers, and technical teams throughout solution design and delivery.
Required Skills & Experience
4+ years of hands-on ServiceNow development experience , including configuration, customization, and enhancements.
Strong development experience with ServiceNow Customer Service Management (CSM) .
Experience with ITSM, Service Catalog, Portals, Virtual Agent, Now Mobile, and Agent applications .
Experience developing applications using ServiceNow App Engine .




Experience integrating ServiceNow with third-party/omni-channel solutions such as 3CLogic, Twilio, or similar platforms .
Excellent analytical, troubleshooting, and problem-solving skills.
Strong communication and stakeholder management skills.
Mandatory Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – CSM (CIS-CSM)
Nice to Have
ServiceNow Certified Application Developer (CAD) .
ITIL Foundation V3 certification.
Experience with ServiceNow HR scoped applications and ITOM .
We are seeking an experienced Senior ServiceNow CSM Developer to design, develop, configure, customize, and enhance ServiceNow Customer Service Management (CSM) solutions. The successful candidate will serve as a senior technical resource and work closely with business and technical teams to deliver scalable ServiceNow solutions.
Location - Calgary
Work Mode - 5 days per week onsite
Duration - 1 year plus extension
Key Responsibilities
Design, develop, configure, and enhance ServiceNow CSM solutions.
Develop and customize ServiceNow applications using JavaScript, XML, and AngularJS .
Implement and support Virtual Agent, ServiceNow Portal, Now Mobile, and Agent applications .
Develop applications using ServiceNow App Engine .
Develop and support solutions across ITSM, Service Catalog, and Portals .




Design and troubleshoot third-party integrations with omni-channel platforms such as 3CLogic and Twilio .
Analyze business requirements and workflows and translate them into effective technical solutions.
Ensure development and configuration follow ServiceNow and industry best practices.
Troubleshoot complex platform and integration issues and provide production support.
Maintain technical documentation, development standards, and platform best practices.
Collaborate with business stakeholders, developers, and technical teams throughout solution design and delivery.
Required Skills & Experience
4+ years of hands-on ServiceNow development experience , including configuration, customization, and enhancements.
Strong development experience with ServiceNow Customer Service Management (CSM) .
Experience with ITSM, Service Catalog, Portals, Virtual Agent, Now Mobile, and Agent applications .
Experience developing applications using ServiceNow App Engine .
Experience integrating ServiceNow with third-party/omni-channel solutions such as 3CLogic, Twilio, or similar platforms .
Strong development skills in JavaScript, XML, and AngularJS .
Excellent analytical, troubleshooting, and problem-solving skills.
Robust communication and stakeholder management skills.
Mandatory Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – CSM (CIS-CSM)
Nice to Have
ServiceNow Certified Application Developer (CAD) .
ITIL Foundation V3 certification.
Experience with ServiceNow HR scoped applications and ITOM .
Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 Senior ServiceNow CSM Developer to design, develop, configure, customize, and enhance ServiceNow Cus (Alberta)
🏢 S.i. Systems
📍 Alberta