Join TD as the Vice President, Client Experience Executive in Toronto, Ontario, and lead our commitment to exceptional service. This role focuses on setting CX standards across multiple channels and segments.

You will serve as the enterprise authority on client experience, shaping the benchmarks that define quality service. Engage with prominent stakeholders to ensure alignment on priorities and enhance satisfaction metrics within the bank. Your strategic insight will facilitate accountability throughout various layers of the organization.

Key Responsibilities:
• Define comprehensive CX standards across all client interaction points
• Collaborate with segments for data-driven experience initiatives




• Conduct oversight of CX delivery and address key escalations
• Lead initiatives to identify and resolve client irritants
• Ensure consistency in the application of CX standards

Requirements:
• Bachelor's degree in relevant field mandatory
• MBA is a robust asset for leadership functions
• Demonstrated experience in client experience strategy
• Strong analytical skills with a focus on metrics
• Proven ability to influence and drive change

Champion a client-centric approach at TD, enhancing the overall client experience.
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📌 Client Experience Executive at TD Bank (Ontario)
🏢 TD
📍 Ontario