Shape AI-driven customer experiences as an Engineering Manager at Dialpad. Manage the development of an cutting-edge calling platform leveraging advanced technologies.

As a Senior Engineering Manager, you will oversee the calling experience, reporting directly to the VP of Engineering. This vital role combines leadership and hands-on coding, working with and mentoring a high-performing team. You will lead projects focusing on real-time audio quality and cutting-edge integrations to enhance contact center functionalities. Your expertise in AI tools will set a benchmark for development pace and efficiency.

Key Responsibilities:
• Oversee projects from planning to successful launch
• Mentor engineers and manage team performance




• Ensure the calling platform remains high-quality and user-friendly
• Collaborate across teams to align on priorities
• Implement AI-driven solutions efficiently

Requirements:
• 10+ years in engineering experience
• 5+ years in team leadership
• Expertise in WebRTC and SIP
• Full-stack familiarity with JavaScript and Python
• Proven experience with microservices architecture

Elevate Dialpad’s calling technologies to redefine client interactions while leading a skilled engineering team.
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📌 Engineering Manager for AI Solutions (British Columbia)
🏢 Socket.dev
📍 British Columbia