Join Truelogic as a Cloud Support Engineer and enhance customer satisfaction through excellent technical support. Work remotely while engaging with cutting-edge technologies and impactful projects.

As a Cloud Support Engineer, you’ll act as a vital connection between our engineering and customer experience teams. This role is ideal for individuals immersed in AWS, SQL, and tech problem-solving. You will be accountable for onboarding customers efficiently and managing technical escalations, ensuring that all processes maintain a high quality of service and documentation.

Key Responsibilities:
• Execute and manage onboarding workflows for current clients
• Handle decommissioning tasks, including data management
• Conduct migrations with thorough validation processes




• Triaging and resolving complex technical support tickets
• Document processes and enhance repeatability in workflows

Requirements:
• Direct experience with AWS services and verification tasks
• Expertise in Git/GitHub collaboration for onboarding
• Outstanding communication skills in English
• Basic understanding of data privacy and security protocols
• Experience with help desk systems like Jira or Intercom

Become a part of Truelogic and leverage your passion for technology to improve client interactions and system performance.
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📌 Cloud Support Engineer with Truelogic (Manitoba)
🏢 Truelogic Software
📍 Manitoba