Elevate customer engagement as a Conversational AI Architect with Quantiphi in a hybrid role based in Toronto. Utilize your expertise in Google Dialogflow CX to craft innovative AI solutions that enhance user experiences.

With over 10 years of experience needed, you will take the lead in deploying and configuring conversational AI systems. This role demands hands-on proficiency in Dialogflow CX, database configuration, and design for customer engagement solutions. You will partner with cross-functional teams while managing and troubleshooting conversational flows for optimal performance.

Key Responsibilities:
• Design conversation flows, intents, and integrations for Dialogflow CX
• Configure environments, versioning, and webhooks for successful deployments
• Develop test plans and manage UAT effectively




• Document configuration guides and provide knowledge transfer to support teams
• Troubleshoot and optimize flows based on performance metrics

Requirements:
• 8+ years in conversational AI design and deployment
• Hands-on experience with Google Dialogflow CX features
• Solid skills in creating technical documentation
• Excellent communication and problem-solving abilities
• Experience with CCaaS platforms is a plus

Lead the way in deploying cutting-edge conversational AI solutions at Quantiphi and drive impactful customer interactions.
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📌 Conversational AI Architect at Quantiphi (Ontario)
🏢 Quantiphi
📍 Ontario