Transform customer engagement as the Director of Product Support at Huron Tractor. This role focuses on optimizing Parts and Service operations to enhance customer satisfaction and loyalty.
You will lead the strategy and execution of a thriving Product Support division at one of Canada's top John Deere dealerships. Your expertise in dealership operations will facilitate collaboration across Sales, Service, and Agriculture teams. You are expected to modernize service delivery through technology while nurturing talent within the organization. Your leadership will be key to sustaining and growing Huron Tractor’s customer loyalty and market presence.
Key Responsibilities:
• Define and implement strategy for Parts and Service operations
• Improve customer retention through service excellence
• Drive modernization initiatives and technologies
• Cultivate a collaborative team environment
• Manage performance metrics for continuous improvement
Requirements:
• 10+ years in dealership operations leadership
• Experience in multi-location Service Management
• Solid knowledge of financial performance indicators
• Proven skill in team development and leadership
• Experience with agriculture technology solutions
Utilize your strategic vision to lead Huron Tractor in delivering unparalleled customer service.
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