Become a vital part of client success at Capital Economics as a Junior Client Experience Manager. In this hybrid position, you will deepen relationships and drive customer value to protect client retention.

Reporting to the Global Head of Client Experience, you will actively engage with Gateway clients, manage renewals, and identify upsell opportunities through personalized interactions. Your role requires a blend of analytical skills and creativity, as you monitor client engagement metrics and collaborate closely with internal teams. The successful candidate will thrive in a dynamic setting, capable of building meaningful client relationships.

Key Responsibilities:
• Oversee renewal processes and negotiate terms
• Maintain strong client relationships across Gateway accounts




• Analyze client usage metrics for at-risk accounts
• Share insightful content to bolster client value
• Facilitate webinars and strategic events for engagement

Requirements:
• 1-3 years in client-facing roles, preferably in SaaS
• Familiarity with macroeconomic principles desired
• Excellent interpersonal and communication skills
• Experience with CRM tools like Salesforce
• Strong analytical capabilities for improving client outcomes

This position at Capital Economics is a pathway to enhance your client engagement expertise.
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📌 Client Experience Manager Role - Capital Economics (Ontario)
🏢 Socket.dev
📍 Ontario