Join Alcor Solutions as a Senior ServiceNow CSM Consultant specializing in Customer Service Management (CSM) and integration solutions. This role demands deep expertise in CPQ and SOM while engaging directly with clients.

As a senior-level consultant, you will lead workshops to discover client needs and translate them into scalable ServiceNow solutions. Your background in implementing end-to-end processes from Lead-to-Cash will be crucial. In this customer-facing role, you'll also manage business processes, solution design, and stakeholder interactions to drive effective outcomes.

Key Responsibilities:
• Facilitate discovery workshops to assess client processes
• Design and implement ServiceNow CSM and CPQ solutions




• Customize applications using industry best practices
• Integrate Sales, Order Management, and Support functions
• Provide production support and continuous improvement

Requirements:
• Bachelor’s degree in IT or related field
• Over 5 years of ServiceNow implementation experience
• Certified System Administrator and CIS-CSM
• Proficient in JavaScript, REST/SOAP APIs
• Robust problem-solving and communication skills

Leverage your expertise in ServiceNow to elevate customer service operations at Alcor Solutions.
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📌 Senior ServiceNow CSM Consultant Role (Ontario)
🏢 Bilinguallink
📍 Ontario