Lead transformative client experiences as the Director of Personal Lines Client Care at Mitch. Utilize your strategic vision to enhance service quality and client satisfaction in this flexible role.

At Mitch, you will bring over ten years of leadership in insurance service operations to shape our client care strategy. Your expertise in personal lines, analytics, and technology will be key in designing an efficient service model. Collaborating with leadership, you’ll champion client retention and operational excellence.

Key Responsibilities:
• Design a scalable client care service model
• Analyze service performance metrics for improvements
• Implement actionable strategies for client retention




• Ensure compliance and operational accountability
• Collaborate with leadership on service initiatives alignment

Requirements:
• 10+ years in insurance service operations leadership
• Robust knowledge of P&C; insurance markets
• Proven analytical and problem-solving skills
• Track record of operational excellence
• Bachelor’s degree or insurance education is beneficial

Drive high-quality client experiences and operational improvements with Mitch, a company that values kindness and innovation.
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📌 Director of Client Care at Mitch (Ontario)
🏢 Mitch Insurance Brokers
📍 Ontario