Take on the challenge as the Service Desk Team Lead at Scarborough Health Network, where you'll enhance technical assistance across our healthcare facilities. Your leadership will ensure optimal service and high user satisfaction.

In this permanent, full time role, you will manage the Digital Service Desk, acting as the primary contact for support across multiple campuses. Your experience in healthcare IT and advanced troubleshooting will be crucial for resolving complex issues promptly while upholding quality standards and performance metrics.

Key Responsibilities:
• Lead operations and manage scheduling for 24/7 support
• Facilitate Tier 1 and Tier 2 resolutions for users
• Monitor KPIs and improve service desk processes




• Administer the ITSM system and ticket management
• Collaborate with teams to resolve high-priority incidents

Requirements:
• University degree in IT or related area
• 5+ years in IT, particularly in healthcare settings
• In-depth knowledge of ITIL and Active Directory
• Experience with ITSM tools like SCCM and Intune
• Proven track record in managing complex technical environments

Empower healthcare services through your leadership in digital support at SHN.
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📌 Service Desk Team Lead Scarborough Health Network (Ontario)
🏢 Shn
📍 Ontario