About Capital One Canada For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands‑on experience and mentorship, to turn your curiosity into a career built on your own terms. Are you ready to redefine what’s next?
About the Team Our Experience Design (XD) Team is at the forefront of enriching our customers’ lives with exceptional digital experiences and we need an experienced Content Designer (Senior Associate) to help us in our mission of changing banking for good. We’re looking for a team player who can apply their skills and talents to make a true impact on our customers. We love to experiment and learn, we are excited about our future, and we need your help to get there!
About the Role In this role, you will own the copy / content writing and structure of the secure side experiences across mobile and web - primarily the payments features. You will write effective content from a human‑centered lens for money transfer flows. Your impact will help Capital One customers achieve success through a clear understanding of how to interact with core services and features. By collaborating closely with the broader XD team, product, engineering, legal and marketing teams, you will help shape a world‑class customer experience in the next evolution of our products and services.
Responsibilities Write content end‑to‑end for payments features
Collaborating closely with Product, Design, Research, Legal, Marketing and Engineering to bring to life experiences Capital One customers will value, trust and love
Shaping the experience, not just the copy.




You will contribute to IA, navigation and interactive models
Use data and customer insights to shape hypothesis‑driven recommendations.
Leverage analytics, research findings, call‑center data to inform recommendations
Uphold and elevate standards by applying our voice, tone, content guidelines
Write for screen readers, assistive technologies, meeting WCAG 2.1 AA standards
Support multiple workstreams, contributing toward several key projects
Proactively make recommendations and be a voice in the room by sharing a human‑centered POV that other team members may not have considered
Basic Qualifications 4-5 years of content design or UX writing experience for digital products, including mobile and responsive web
Portfolio of 1-2 case studies showing end‑to‑end thinking of the problem, your approach you used to solution, your specific contribution, notable project constraints and any measurable outcome
Demonstrated data fluency. You’re comfortable diving into analytics dashboards or presentations.
Strong storyteller and presentation skills. You use data and narrative to carry the impact of your work and what a human-centered approach can mean for the program’s success
Highly organized and self‑directed with a track record of delivering against competing priorities
Collaborative by nature and eager to build on ideas, fail fast and learn fast
Preferred Qualifications Experience in Financial Services or heavily regulated environments
AI fluency - ability to use LLMs as tools to expedite, automate and generate ideas
Strategic thinking, with the ability to look ahead and identify best‑in‑class content and copywriting methodologies / standards
Experience contributing content governance within design systems
Experience with notification strategy, conversational design or personalization at scale




Deep accessibility knowledge or certification
Working at Capital One
Working at Capital One You’ll be empowered to take end‑to‑end ownership of your work and your career, backed by a high‑performance, hybrid culture and holistic suite of benefits designed to support your whole self. Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid mode – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life We take a holistic approach to well‑being, providing support for you and those who are most important to you. This includes:
full coverage for spouses, domestic partners and dependents
a one‑time Work From Home allowance to build your comfortable workspace
up to $3,000 in mental health coverage
up to $5,000 in annual tuition subsidies
This posting is for an existing vacancy. The expected annual salary range for this position is $94,800-$108,200. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non‑discretionary depending on the plan.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

#J-18808-Ljbffr

📌 Content Designer (Ontario)
🏢 Capital One
📍 Ontario