Company Description Zaif Media is a growing digital-focused organization dedicated to delivering engaging media products and services to a diverse audience. The company emphasizes innovation, data-driven decision-making, and strong partnerships to create impactful customer experiences.

Team members collaborate across functions to develop and refine offerings that meet evolving market needs. Working at Zaif Media offers opportunities to shape customer strategies, influence business outcomes, and contribute to a culture of continuous improvement.

Role Description The Vice President of Customer Relations is a full time, remote role responsible for leading the overall customer relationship strategy and ensuring a consistent, high-quality customer experience across all touchpoints. This position oversees customer satisfaction programs, partners with sales and account teams, and develops policies and frameworks that strengthen long-term business relationships.

Day-to-day responsibilities include analyzing customer feedback and performance metrics, guiding customer service teams, resolving escalated issues, and aligning customer initiatives with company goals. The role also involves collaborating with senior leadership to identify growth opportunities, enhance retention, and drive continuous improvements in customer service operations.

The Vice

President of Customer Relations will mentor team members,



establish best practices, and represent the customer perspective in strategic planning.

Qualifications

- Candidates should possess strong Business Relationship Management skills, with experience building and maintaining long-term client partnerships.
- Candidates should possess expertise in Customer Satisfaction and Customer Experience, including designing and improving customer feedback and engagement programs.
- Candidates should possess Sales and Customer Service skills, with the ability to collaborate with commercial teams and support customer-facing operations.
- Candidates should possess leadership experience in managing cross-functional teams and driving customer-centered initiatives at a senior level.
- Proven ability to use data and analytics to inform decisions, measure customer outcomes, and report to executive stakeholders.
- Excellent communication, negotiation, and conflict-resolution skills, with comfort presenting to senior management and external partners.
- Bachelor’s degree in Business, Marketing, Communications, or a related field; advanced degree or equivalent leadership experience is beneficial.
- Experience in digital media, technology, or a related industry is an advantage, along with familiarity with CRM platforms and customer engagement tools.

📌 Vice President of Customer Relations (Coquitlam)
🏢 Zaif Media
📍 Coquitlam