Type of Position: Part time l Independent Contractor l Remote

We are not considering candidates outside of Ontario, Canada for this position

Elevate Academy is a Toronto-based brick-and-mortar learning centre offering after-school enrichment, camp, and tutoring programs dedicated to helping kids build confidence, curiosity, and a love of learning outside the classroom. As we continue to grow, we are expanding our support team to ensure families receive a professional and warm experience from the first inquiry through every program they enroll in.

About the Role

We are looking for a Virtual Assistant to provide day-to-day administrative support to the owner. This is a behind-the-scenes role with meaningful family-facing touchpoints; you will be the person keeping registrations running smoothly, communications going out on schedule, and the day-to-day operations of the business humming quietly in the background.

This role reports to the Online Business Manager and works within established systems, SOPs, and content calendars.

You're a strong fit if you...

- Take pride in being reliable and organized; details don't slip past you
- Communicate with warmth, professionalism, and clarity, especially in writing
- Are comfortable representing a family-facing brand and understand the care that goes into communicating with parents
- Follow through on your responsibilities without needing to be chased
- Work well within defined systems, processes, and templates
- Are a self-starter who can manage your time well in a remote, async-first environment

Requirements

- 2+ years of experience in a virtual assistant, administrative, or client care role
- Exceptional written communication skills, fluent in English
- Comfortable working within project management tools, email platforms, and program administration software
- Reliable, responsive, and available during business hours in Eastern Time
- Based in Ontario, Canada




- WordPress experience is an asset
- Experience with program/camp management platforms is a strong asset

Core Responsibilities

- Monitor and respond to day-to-day inquiries from families through the client-facing Outlook inbox, using established templates and escalating to Colette or the OBM as needed
- Send scheduled communications to families through Activity Messenger, using templates and content prepared in the content calendar
- Represent the Elevate Academy voice with warmth and professionalism
- Process refunds and manage program enrollment adjustments in Activity Messenger
- Support the smooth day-to-day running of active programs
- Create marketing graphics in Canva within brand guidelines
- To confirm you've read this posting in full, please include the phrase "Ready to Elevate" in the last question of the application form
- Track bi-weekly payroll remittances in the designated spreadsheet
- Complete monthly WordPress maintenance including plugin and theme updates, website backups, and light content edits as needed

Tools & Platforms You know these or can learn them quickly:

- ClickUp (project management and internal team communication via ClickUp Chat)
- Activity Messenger (program registration, enrollment, payment, and family communications)
- Outlook (client-facing email)
- Google Workspace (Docs, Sheets, Drive for file sharing)
- Canva (graphics and brand templates)
- WordPress (website maintenance)

Availability We are looking for someone to work approximately 10–15 hours per month to start, distributed across the month based on programming and communication cycles. Availability during Eastern Time business hours is required.

Compensation

This is an Independent Contractor position. Compensation is $25 CAD per hour.

Timeline The deadline to apply is August 31, 2026. We will reach out to candidates for initial interviews starting on September 1.

Thank you for your interest in joining the Elevate Academy team.

📌 Virtual Assistant (Ontario)
🏢 Elevate Academy
📍 Ontario