Join Aviva Canada as a Senior Unified Communications and Contact Centre Administrator. Utilize your Five9 expertise to enhance our cloud contact centre capabilities and improve customer experiences.
As a senior-level professional, you will oversee the administration and performance of Aviva's Five9 platform while driving continuous improvements in service delivery. Your key focus will be on developing solutions for IVR, routing strategies, and analytics, ensuring operational efficiency across the teams. Collaborate with various stakeholders to implement effective contact centre modifications that support Aviva's mission to protect what matters.
Key Responsibilities:
• Serve as a subject matter expert for Five9 CCaaS
• Enhance IVR and omnichannel routing solutions
• Proactively monitor platform health and performance
• Diagnose and resolve telephony infrastructure issues
• Manage incidents and changes related to the contact centre
Requirements:
• Degree in Computer Science or equivalent
• 7+ years of enterprise contact centre experience
• Proficient in Five9 platform operations and capabilities
• Robust knowledge of telecom and contact centre architecture
• Excellent communication and multitasking abilities
Utilize your skills in cloud technologies and telephony systems to enhance Aviva's customer engagement efforts.
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📌 Unified Communications Expert at Aviva Canada (Ontario)
🏢 Aviva
📍 Ontario