As an Associate Product Manager, Customer Engagement & PI Planning at Canadian Tire, you will be responsible for supporting the development, enhancement, and ongoing optimization of customer engagement products that impact how customers interact with Canadian Tire throughout their fulfillment journey. These products include Delivery (including freight payment, reconciliation and reporting), Store Fulfillment, customer communication channels (email, SMS, notifications), contact centre capabilities, self-service experiences, and a variety of internally developed and third-party technology solutions.
In addition to product ownership responsibilities, you will serve as a key coordinator for Program Increment (PI) Planning activities across the eCommerce Fulfillment organization. You will work closely with Product Managers, Business Analysts, Scrum Masters, Delivery Leads, Architects, and business stakeholders to ensure initiatives are properly planned, prioritized, estimated, and ready for quarterly planning cycles.
Responsibilities Serve as a key coordinator of the quarterly PI Planning process for eCommerce Fulfillment teams
Manage pre-PI Planning readiness activities across multiple product portfolios
Monitor enhancement progress through key planning milestones including requirements definition, T-shirt sizing, solution design, WBS, story writing, refinement, and prioritization
Facilitate weekly Pre-PI Planning meetings with Product Managers and Associate Product Managers
Track planning readiness and ensure initiatives meet required governance checkpoints before PI Planning
Work closely with Scrum Masters, Delivery Leads, Architects, and Business Analysts to address blockers and planning risks
Prepare quarterly planning materials and maintain planning documentation
Create and maintain PI Objectives, capacity planning materials, dependency tracking, and risk registers
Support facilitation of quarterly PI Planning sessions and coordinate planning agendas, breakout sessions, and stakeholder participation




Document and communicate planning outcomes, risks, dependencies, and action items
Build strong partnerships across Product, IT, Operations, Contact Centre, Digital, Architecture, and Delivery teams
Help monitor squad capacity, backlog health, and projected workload with IT
Support the development and execution of product strategies that align with business objectives, customer needs, and organizational priorities
Own product enhancements from concept through launch and post-launch evaluation
Collaborate with architects, engineers, business analysts, QA teams, and operations partners throughout the development lifecycle
Monitor product and feature performance using operational, customer experience, and business KPIs
Drive continuous improvement of planning processes, product delivery practices, and team effectiveness
Requirements 2–5+ years of experience in Product Management, Project Management, Program Management, Business Analysis, or a related discipline
Experience working within Agile product development environments
Strong understanding of backlog management, sprint planning, story refinement, and software delivery processes
Experience coordinating cross-functional initiatives involving business and technology teams
Strong organizational skills with the ability to manage multiple workstreams and deadlines simultaneously
Excellent stakeholder management and communication skills
Robust analytical and problem-solving capabilities
Experience working with planning and delivery tools such as Jira, Confluence, Excel, PowerPoint, and related reporting tools
Experience with SAFe, Agile Release Trains, Program Increment Planning, capacity planning, or portfolio planning is considered a strong asset
2–5+ years of experience in Product Management, Project Management, Program Management, or Business Analysis. Experience in Agile environments with strong understanding of backlog management, sprint planning, and story refinement. Proficiency with Jira, Confluence, Excel, and PowerPoint. SAFe or PI Planning experience is a solid asset.

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📌 Associate Product Manager & PI Planning Lead, eComm Fulfillment (Ontario)
🏢 Canadian Tire
📍 Ontario