Position Summary
This role leads the operational execution of Walmart Canada Marketplace’s Payments, Risk, and Tax programs. The Senior Manager partners across Product, Engineering, Global Payments, Global Risk, Tax, Finance, and external PSPs to ensure accurate and timely seller payouts, effective risk enforcement, and compliance with Canadian regulatory requirements. The role drives cross functional alignment, resolves high impact escalations, and enables scalable processes that improve the seller experience.

What you'll do
Payments Operations

Lead daily payment operations for CA sellers across Payoneer, PingPong, Airwallex, and JPMorgan.

Oversee PSP onboarding, vendor setup, payment flow discovery, and cross‑market alignment.

Manage payout defects, returned transactions, payout limits, and operational escalations.

Support launch readiness for new PSP features through UAT planning and cross-functional coordination.

Risk Operations

Execute risk programs including seller suppressions, appeals workflows, linkage investigations, and enforcement alignment.

Maintain and update reason codes and operational documentation.

Partner with Global Risk to support fraud detection, item limits, and multi‑market enforcement initiatives.

Tax & Compliance

Liaise with Tax on eco‑fee compliance, Quebec PSP rules, and provincial reporting requirements.

Ensure sellers receive accurate and timely instructions for tax‑related documentation and verification.

Program & Stakeholder Management

Develop BRDs and business cases for payments, risk, and compliance initiatives.

Align stakeholders across Product, Engineering, Support, Global teams, and external PSP partners.

Represent CA Marketplace in recurring operational and cross‑functional working groups.

Seller Escalation Support

Manage high‑urgency payout, PSP, documentation, and compliance escalations.

Provide teams with clear workflows, templates, and escalation paths to resolve seller issues.

Qualifications





5–7 years of experience in Marketplace, Payments, Risk, Compliance, or Operations.

Strong understanding of PSPs, banking flows, risk signals, and regulatory obligations.

Proven ability to lead cross‑functional programs and drive operational outcomes.

Excellent written communication and documentation skills.

Leadership Expectations
Respect the Individual
Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.

Creates a discipline and focus around developing talent
Promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships
Works collaboratively and cross‑functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture;supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers,



and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies
Promotes an workplace where associates feel comfortable sharing concerns and reinforces our culture of non‑retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts as an altruistic servant leader
Consistently humble, self‑aware, honest, and transparent.

Serve our Customers
Delivers expected business results while putting the customer first and consistently applying an omni‑merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Strive for Excellence
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk‑taking; and exhibits resilience in the face of setbacks.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience.

L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada

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📌 Manager, Program Management (Ontario)
🏢 Walmart Canada
📍 Ontario