Join MNP Digital as a Technical Support Analyst and enhance client operations in Burlington or Mississauga. Focus on delivering top-tier technical support and customer service.

As part of the MNP Digital team, your primary role is to troubleshoot and resolve incidents for clients. You'll engage with clients through various channels while providing solutions for complex IT issues. This full-time role requires a commitment to uphold service level standards and improve client experiences through effective problem resolution.

Key Responsibilities:
• Act as the technical face of MNP Digital
• Resolve higher complexity issues beyond initial tiers
• Log and manage service tickets efficiently




• Collaborate with teams to enhance service delivery
• Ensure regular compliance with policies and guidelines

Requirements:
• 5 years of customer service in an IT Call Centre
• Relevant technical diploma or equivalent
• Intermediate understanding of networking and security
• Required certifications: ITIL v4 and Microsoft Azure Administrator
• Solid troubleshooting capabilities on various operating systems

Grow your career with MNP Digital while providing essential technical support to clients.
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📌 Technical Support Analyst at MNP Digital (Ontario)
🏢 MNP
📍 Ontario