Member Experience Consultant, Group Insurance
Description: Permanent Full Time - The Experience Consultant plays a key role in delivering a seamless, high-quality member experience by ensuring every interaction aligns with organizational goals and member expectations. This role is responsible for identifying service gaps and gathering feedback from members and plan sponsors through surveys, focus groups, and complaints. It also works closely with the service analytics and research teams to leverage data in implementing improvements that enhance the overall experience.

What you will do

Contribute to achieving end-to-end member experience goals, ensuring alignment with broader business objectives

Develop and maintain accurate, up-to-date member journey maps

Identify and implement continuous improvement opportunities to enhance the member journey

Support change management efforts for journey enhancements through experience impact assessments, rollout planning, stakeholder engagement, and communication strategies

Help position Member Experience as a trusted partner within Workplace Benefits and Retirement by leveraging the experience toolkit to deliver business value

What you will bring

3+ years of experience in strategy, customer experience, or related roles, preferably within financial services or insurance

Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

Proven communication and facilitation skills, with the ability to engage stakeholders and drive alignment across teams from across the organization





Persuasive storytelling experience, with a talent for translating complex ideas and data into compelling narratives that influence and inspire

Analytical mindset with the ability to interpret data, synthesize insights, and translate findings into actionable improvements

Solid understanding of the business environment and member needs, with a passion for enhancing member interactions and driving experience innovation

Strong understanding of customer journey principles and programs, and a passion for improving member interactions.

Knowledge of Group Retirement Services (GRS) considered an asset

The base salary for this position is between $80,400 - $130,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday:



we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness: Adaptable health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreaboutCanada Life .

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location: London, ON, CA Toronto, ON, CA Winnipeg, MB, CA

Date: Aug 21, 2026

#J-18808-Ljbffr

📌 Member Experience Consultant, Group Insurance (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario