CMHA Kelowna & District is hiring a full-time SupportiveHousing Worker for our Supportive Housing Program. This position offers 32hours per week with a work schedule of Friday – Monday, 11pm-7am . We have fiveSupportive Housing Sites located throughout Kelowna that have been successfullyhousing and supporting individuals who are unhoused or at risk of beingunhoused for more than 20 years.

WHO IS A SUPPORTIVE HOUSINGWORKER?
The Supportive Housing Worker(SHW) provides direct support working within a 24-hour, 7 days per weeksupportive housing environment with adults struggling with a variety ofchallenges including homelessness, substance use, mental health and mentalillness. SHWs ensure that program participants’ physical, emotional, social,and medical needs are met and provide a safe and secure environment to enhancequality of life through activities of daily living, the development of lifeskills and fostering independence.

WHAT DOES A SUPPORTIVE HOUSINGWORKER DO?

Recognizes participants’ strengths and honorstheir abilities while offering flexible person-centered support in establishingand progressing towards goals

Provides feedback and input regarding participants’ needs and progress to the Team Lead and other involved communityprofessionals

Supports the Recreation Worker with various participant-focused social and recreational activities

Identifies available social, economic,recreational, and educational services and resources in the community that willmeet participant needs and facilitates referrals

Provides life skills training such as housekeeping, personal self-management skills, and assistance with using publictransit to get to appointments

Ensures a protected and healthy site for participants

Completes indoor and outdoor housekeeping duties, including but not limited to sweeping, mopping, emptying garbage bins,yard work, shoveling snow, etc.

Monitors medication and provide medication reminders

Recognize and respond to potential emergency situations such as crisis response, mental health and substance use, suicidal ideation, homicidal ideation to ensure the safety of participants and staff

Manages crises,



including provide timely response in providing CPR and Naloxone as part of overdose response

Completes and maintains related records and documentation including daily program participant logs, case relateddocumentation, progress reports

Performs other related duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

Grade 12 or equivalent education required

Ability to transport program participants to activities and appointments within the community via public transit on an occasional basis

Ability to travel between facilities to provide shift coverage on an occasional basis

Criminal Record Check clearance in the Vulnerable Sector

Diploma in Human Services or related field considered an asset

Certificates in First Aid, CPR, Naloxone and Food Safe considered an asset

Experience working in a Supportive Housing environment considered an asset

Experience working in the Community Social Service sector considered an asset

Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products

Verbal and written communication skills

Ability to engage respectfully and develop rapport with program participants with multiple barriers

Ability to work in cooperation with team members and independently

Understanding of and commitment to working with people experiencing mental health concerns and substance use

Working knowledge of community-based resources

Ability to maintain consistent professional boundaries

Basic understanding of Microsoft Outlook, Word and Excel

Understanding of working with a Trauma Informed lens





Understanding of Harm Reduction and HousingFirst principles

Ability to organize and prioritize competing program and participant needs

Strong attention to detail for documenting participant logs and critical incidents

Ability to recognize changes in residents, analyze and resolve challenges

Problem-solving and crisis intervention skills to resolve participant conflicts

WHO IS CMHA KELOWNA & DISTRICT?
At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERSYOU:

A competitive wage of $26.57/hour

Dental, Health & EAP Benefits

Wellness Spending Account

RRSP matching program

Vacation & Personal Health Days

A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

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📌 Overnight Supportive Housing Worker (British Columbia)
🏢 Canadian Mental Health Association
📍 British Columbia