Join FIKA as a Retail Experience Lead, where you will direct store operations and elevate customer experiences. This role combines team leadership with exceptional service in cannabis retail.

In this lead position at FIKA, you will manage the store environment and team dynamics. With a minimum of two years in retail and robust sales principles, you will help maintain operational excellence. Your leadership will guide staff through training and education while ensuring that all customer interactions meet the highest standards.

Key Responsibilities:
• Open and close the store, operating security alarms
• Greet customers and provide outstanding service
• Assist in onboarding and training new team members
• Handle customer complaints with professionalism
• Support implementation of sales strategies across the team

Requirements:
• 2 years in the retail industry needed
• High school diploma or equivalent required
• Familiarity with customer service best practices
• Must have a transparent criminal record
• Provincial Cannabis Certification required

Cultivate a positive retail environment and lead by example as part of the FIKA team.
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📌 Lead Retail Experience at FIKA (Alberta)
🏢 Fire & Flower
📍 Alberta