Elevate your career as a Senior AI Builder & Analyst at Clio, the leader in legal AI technology. This hybrid role involves designing cutting-edge AI tools to enhance customer support operations.

At Clio, you'll support the Customer Support organization across Burnaby, Calgary, or Toronto. Focused on building AI-assisted workflows, your experience will directly impact how the team operates, allowing for faster and more effective response to customer needs. You'll partner with various leaders to ensure tools align with business goals, refining technical processes through hands-on work.

Key Responsibilities:
• Design and optimize AI-assisted workflows and tools
• Build and maintain reporting dashboards for quality trends




• Collaborate with cross-functional leaders to enhance processes
• Implement AI tools for customer support efficiency
• Automate reporting on key support metrics

Requirements:
• 4+ years in contact center or SaaS support
• Experience building AI-assisted tools and workflows
• Strong skills in reporting and data visualization
• Knowledge of core metrics: SLA, AHT, DSAT
• Ability to translate technical work for non-technical stakeholders

Bring your expertise in AI and analytics to Clio to innovate the legal support experience.
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📌 Senior AI Builder in Legal Tech (British Columbia)
🏢 Clio
📍 British Columbia