Become a vital part of Germain Hotels as a Guest Service Agent, where your attentive nature and creativity will enhance guest interactions. Personalize each experience for a truly memorable stay.

As a Guest Service Agent, you will be responsible for welcoming guests, managing their check-in and check-out, and responding effectively to their requests. Your strong listening skills will help you understand preferences and resolve any issues with ease. Setting up partnerships across departments will ensure guests receive comprehensive service tailored to them.

Key Responsibilities:
• Efficiently check guests in and out of the hotel
• Address guest requests with creativity and care
• Handle guest issues to ensure satisfaction
• Collaborate across departments for seamless service
• Supply guests with detailed information about amenities

Requirements:
• Diploma in Hospitality preferred
• Excellent communication skills, written and verbal
• Strong customer service orientation and positive outlook
• Skilled demeanor in challenging situations
• Good computer skills, OPERA PMS experience is a plus

Utilize your diverse skills to enrich guest experiences at Germain Hotels!
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📌 Dynamic Guest Service Agent Role (Quebec City)
🏢 Germain Hôtels
📍 Quebec City