Be a vital part of Medicentres' team as a Customer Service Agent in Edmonton, AB. This full time role emphasizes exceptional service and efficiently managing patient referrals and communications.

Join Medicentres, a leading healthcare provider dedicated to improving patient experiences across Canada. As a Customer Service Agent in an entry-level position, you will directly impact the lives of patients by managing referrals, third-party requests, and physician communications. You will work closely with the Centralized Programs Team, enhancing both patient care and organizational objectives every day.

Key Responsibilities:
• Process and send patient referrals efficiently
• Notify patients of appointments and special instructions




• Track outstanding referrals and follow up on them
• Handle questions and concerns following customer service standards
• Communicate effectively with clinic staff, physicians, and patients

Requirements:
• 1-2 years in a Medical Office Assistant role
• Experience with EMR software preferred
• Exceptional customer service abilities
• Excellent English communication skills
• Proficient in Microsoft Office Suite

Utilize your customer service skills and medical office experience to enhance patient care at Medicentres.
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📌 Customer Service Agent at Medicentres (Alberta)
🏢 Medicentres Canada
📍 Alberta