Become a key advocate for libraries as a Customer Success Expert at BiblioCommons. Help over 500 libraries maximize their online services and foster meaningful connections.

This role is focused on driving the success of BiblioCommons library partners through effective communication and support. You will analyze customer needs, champion improvements, and facilitate valuable networking opportunities. Collaborate closely with teams to ensure strategic alignment between library priorities and BiblioCommons' goals.

Key Responsibilities:
• Serve as the main contact for library partners
• Identify and address customer issues proactively
• Lead library check-ins and document insights in CRM




• Represent BiblioCommons at regional and national conferences
• Share best practices and product updates with partners

Requirements:
• Significant experience with public libraries and digital services
• Solid problem-solving abilities and customer advocacy
• Excellent verbal and written communication skills
• Familiarity with CRM tools like Salesforce
• Capacity to adapt to various organizational environments

Join BiblioCommons to champion digital library solutions and enhance community impact!
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📌 BiblioCommons Customer Success Expert (Manitoba)
🏢 Incognito Software Systems
📍 Manitoba