Permanent Full Time
Reporting to the Regional Sales Support Manager, the Sales Support Leader provides mentorship and direction to ateam of Sales Support Associates. As part of the regional leadership team, this role will manage accountabilitiesrelated to all activities which fall under the umbrella of the current Sales Support Associate role and will providesupport to our Account Executives for our small, mid and large-case markets in Group Benefits. In addition, thisrole will be responsible for the management of the Sales Support Associates operational activities, interviewingand onboarding staff, and conducting performance management to correct underperformance when required.
Finally, the leader in this role will be expected to support and action any strategic initiatives laid out by regionaland national leadership.
What you will do: Provide leadership, coaching, and direction to all Sales Support Associates in British Columbia
Maximize employee engagement, performance and development
Train and support current and new staff
Ensure operational tasks are completed; including quotes, amendments, renewals, distribution,commissions, SAR requests, onboarding/offboarding, and any other activity owned by Sales SupportAssociates
Support business objectives and quarterly regional business plans as rolled out by the Regional VicePresident, Sales Directors, and Regional Sales Support Manager
Ensure accountability of self and team in participation of overall business strategy
Maintain relationships with sales and service teams to drive regional results
Participate in process improvement initiatives and pro-actively recommend strategies for consideration
Strong ability to work collaboratively with the regional service counterparts to ensure customer needs aremet and exceeded
What you will bring: 5+ years of experience in the insurance and/or financial industry an asset
Effective and empathetic leadership qualities




Confident communicator and facilitator with the ability to present, train, and transfer complex knowledge
Highly adaptable, driven to help people be their best
Results oriented and motivated self-starter; ability to work independently and set priorities
Ability to prioritize effectively and manage workflow
Experience within the Group Benefits industry
Ability to solve problems and research information to determine appropriate decisions
Ability to build and maintain strategic partnerships within the organization and region
Track record of consistently achieving and exceeding performance targets
Pattern of success across multiple disciplines
Strong customer service orientation
Post-secondary education or equivalent work experience
Financial Services Industry designations an asset; such as GBA or CEBS
The base salary for this position is between $71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.



Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and deliver with impact? Then we want to hear from you!
What we offer We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full time or part-time permanent team member:
Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Learn more about Canada Life.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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📌 Sales Support Leader, Group Benefits (British Columbia)
🏢 Canada Life
📍 British Columbia