Elevate your IT career as a Field Support Analyst with Imperial Dade in Saint-Laurent. Provide exceptional end-user service while supporting essential technology operations.
In this role, you will be the primary IT contact for users, focusing on delivering superior customer service and maintaining computing environments. Your responsibilities include supporting Microsoft 365 services, endpoint management, and ensuring cybersecurity compliance. Collaboration with various teams will be a key aspect to ensure reliable tech support.
Key Responsibilities:
• Deliver outstanding technical support to end users
• Manage endpoint deployment and compliance
• Support Microsoft 365 services like Teams and Outlook
• Ensure adherence to cybersecurity policies and procedures
• Conduct incident management based on ITIL framework
Requirements:
• 5+ years in desktop support and security
• Experience in enterprise environments with 500+ users
• Proven skills in troubleshooting and problem-solving
• Fluency in English and French is essential
• Ability to manage competing priorities effectively
Support users and enhance operational excellence with your technical expertise at Imperial Dade.
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📌 Field Support Analyst at Imperial Dade (Quebec City)
🏢 Imperial Dade
📍 Quebec City
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