Join Scarborough Health Network as the Service Desk Leader, responsible for high-quality technical support across various campuses. This full-time role offers a chance to streamline IT operations.

In this role, you will lead the Digital Service Desk team, ensuring prompt and effective resolution of service requests and incidents. The position focuses on improving service delivery through routing metrics, problem-solving, and steady communication with internal teams and vendors. You will manage coverage and support as the primary escalation point for urgent issues affecting patient care.

Key Responsibilities:
• Oversee daily operations of the service desk team
• Ensure prompt resolution of incidents and requests
• Track user satisfaction and performance metrics




• Collaborate with vendors for service improvement projects
• Manage ITSM system and ticketing process

Requirements:
• Degree in Computer Science or equivalent experience
• At least 5 years of IT experience, preferably in healthcare
• Robust knowledge of ITIL and technical support frameworks
• Hands-on experience in endpoint management
• Certifications like CompTIA or Microsoft role-based certifications are assets

Drive technical excellence and patient-centered support at Scarborough Health Network.
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📌 Service Desk Leader for Scarborough Health (Ontario)
🏢 SHN Scarborough Health Network
📍 Ontario