Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.

Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments.

Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.

What is the Opportunity?
As a Technology Support Engineer within Technology Group, you will learn, grow, and contribute as part of a highly competent global team, supporting a leading-edge mixed cloud and on-premises setting. This role is accountable for maintaining the cloud applications and platforms as well as on-premises infrastructure for the organization. This role is responsible for identifying and resolving any issues in the domain delivering an excellent end-user experience. This role will be based in Zafin Toronto office supporting Global IT operations.

This role reports to the Manager, Systems and Technology.

What will you do?

Perform implementation, administration and support responsibilities for cloud applications, platforms and systems including, but not limited to the below:

Microsoft 365

Microsoft Azure cloud

Microsoft Defender

Microsoft End Point management / Intune

Windows, MacOS and Linux technology stack

Azure Entra ID

Atlassian products – Jira, Confluence

Network Administration (routers, firewalls, switches)

Security Patching & Vulnerability management

Maintain security, backup, and redundancy strategies

Provisioning of end user devices

Software distribution

Upgrades, repairs, and preventive maintenance on IT equipments

System security

Provide Help Desk support, including:

Provide support to end users experiencing hardware, software, and network issues on-site or via remote-access systems

Incident response and service request management

Research, diagnose, troubleshoot and identify solutions to resolve issues





Collaborate well with stakeholders across the globe and within the team to ensure time-bound resolution of issues and service requests

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Ensure proper recording, documentation, and closure of support tickets as per IT Service Management standards, adhering to SLA’s

Adhere to established Change Management process standards

Participate in Team Meetings, Project Sprints, and other collaborations

Work on technical projects in an Agile environment

End user training for employees

Prepare user documentation, procedures, and relevant training materials

Assist in statistical data capture of key metrics for IT reporting

Research and report on new technologies that would help the organization to meet new and ever-changing business goals and requirements

Proactive issue remediation and service mindset to maintain excellent end user experience

What do you need to succeed?

Degree in Computer Science, Engineering or equivalent

3-5 years of proven working experience in the field of IT administration

This is a 100% in-office role. The selected candidate must work from the office every business day. Remote or hybrid work arrangements are not available for this role.

Sound knowledge in cloud concepts and working experience in at least one cloud platform, preferably Microsoft Azure

Experience in administering Microsoft 365 suite of applications

Solid experience with Infrastructure components (Compute, Storage, Networking, virtualization)

Solid understanding of networking concepts and strong hands‑on experience administering and troubleshooting enterprise network infrastructure

Familiarity with Atlassian Jira and Confluence

Excellent troubleshooting skills with experience in issue triaging and resolution as per ITSM standards

Must demonstrate excellent written and verbal communication abilities, with the confidence to engage clearly across all levels of the organization

Strong collaboration skills are essential. This role will involve working closely with our global team,



particularly with senior leaders across various functions.

Ability to build trusted relationships and manage diverse stakeholder expectations

A genuine passion for technology

A love for helping people and solving problems

An instinct to communicate and collaborate with others

A desire to work hard, learn, and grow

Ability to multi‑task with strong attention to detail and follow‑up skills

Strong work ethic and flexible to take on varied responsibilities

Proactive Mindset for Continuous Improvement

Relevant certifications in Microsoft 365 technologies

AZ-900: Microsoft Azure Fundamentals

MS-900: Microsoft 365 Fundamentals

Nice to have:

Experience working with large enterprise IT environment

Mindset oriented toward automation - eager to explore tools, scripts, or techniques that can increase efficiency in everyday IT operations.

Certifications:

SC-900: Microsoft Security, Compliance, and Identity Fundamentals

MD-102 - Endpoint Administrator

Expected Salary Range : $70,000 - $85.000

Vacancy Status : Open Position to be filled

Mode of Work : 100% In-Office

Use of AI : Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.

What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.

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📌 Technology Support Engineer II (Ontario)
🏢 Zafinlabsamericasinc
📍 Ontario