Contract
3 years contract with 2 optional

Location
Hybrid in Victoria's office in BC

Role

Analyzes business processes and data to identify areas for improvement.

Facilitates and document requirements, write user stories, liaise between stakeholders, design processes maps, identify required capabilities to support future process and digital experiences, and propose solutions to enhance business efficiency and effectiveness.

Champions modernization vision and priorities.

Ability to produce executive level materials where required.

Core Skills

Business requirements elicitation

Stakeholder engagement and management

Workshop facilitation

Requirements documentation (BRD, user stories, use cases)

Business impact assessment (BIA)

Change management support

Communication planning

Executive presentation development

Project coordination





Modernization initiative support

Training and knowledge transfer development [Business O...Specialist | OneNote]

Technical Skills

Requirements management tools (Azure DevOps, Jira, etc.)

Microsoft Visio

Microsoft Office Suite

Process documentation tools

Presentation development tools (PowerPoint) [Business O...Specialist | OneNote]

Soft Skills

Facilitation

Interviewing

Business writing

Relationship management

Negotiation

Problem solving

Executive communication

Additional Information
Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada**

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📌 IT Business Operations Specialist (British Columbia)
🏢 Kyndryl
📍 British Columbia