Join iA Financial Group as a Customer Service Representative and enjoy making a difference. This role focuses on customer support and will not involve any sales or solicitation.

As a Customer Service Expert, you will handle interactions with clients, both incoming and some follow-ups, predominantly in English and French. Your ability to manage information and maintain detailed records will support our service excellence goals. Contribute positively to the team's performance while ensuring a smooth process for claims and inquiries.

Key Responsibilities:
• Respond to customer calls and emails promptly
• Make outbound follow-up calls when necessary
• Document customer interactions with accuracy
• Update personal information for claims
• Engage in team discussions for service improvement

Requirements:
• Proven experience in customer service
• Advanced French and English communication skills
• Excellent teamwork and collaboration skills
• Familiarity with computer systems and software
• Ability to manage stressful situations effectively

Be part of a welcoming workplace that values diversity and invests in your growth.
#J-18808-Ljbffr

📌 Customer Service Expert in Quebec (Quebec City)
🏢 Iaawg
📍 Quebec City