Drive excellence in service as a Customer Service Supervisor at Hard Rock Digital. Oversee a specialized team, ensuring compliance and delivering top-notch support across various channels.

In this supervisory role, you will report to the Customer Service Managers while managing a team of specialists who provide betting and account-related support. Your key responsibilities include monitoring KPIs, delivering coaching sessions, and preparing performance reports. You will ensure adherence to responsible gambling and regulatory requirements, fostering an environment of continuous improvement.

Key Responsibilities:
• Deliver KPIs for quality, productivity, and compliance
• Supervise and mentor customer service specialists




• Prepare weekly and monthly performance reports
• Conduct coaching and provide timely feedback
• Monitor call metrics to improve service productivity

Requirements:
• 2-4 years of leadership experience in customer service
• Solid verbal and written communication skills
• Ability to resolve customer issues professionally
• Familiarity with sports betting is beneficial
• Flexible availability for various shifts

Lead your team to enhance customer experiences at Hard Rock Digital and create lasting impressions.
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📌 Customer Service Supervisor at Hard Rock Digital (Quebec City)
🏢 Bilinguallink
📍 Quebec City