Become a Product & Technical Support Specialist at KROON Electric, focusing on enhancing user experience with our SaaS platform. Your expertise will drive onboarding, training, and ongoing customer support.
This role involves overseeing platform implementations and serving as the primary contact for users. As a Technical Product & Implementation Specialist, you will work closely with clients to ensure successful platform usage and troubleshoot any issues they encounter. Your contributions will significantly impact customer satisfaction and product effectiveness.
Key Responsibilities:
• Lead client-centric platform implementations from start to finish
• Deliver comprehensive training and onboarding materials
• Act as the first point of contact for customer support
• Showcase platform capabilities through effective demonstrations
• Gather feedback for product enhancement initiatives
Requirements:
• Relevant Bachelor’s degree
• 3-5+ years in a technical customer-facing role
• Experience in project management
• PMP certification is an advantage
• Existing knowledge of electrical engineering a robust plus
Be a key driver for client success and product excellence at KROON Electric.
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📌 Product & Technical Support Specialist at KROON (Quebec City)
🏢 KROON
📍 Quebec City
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