Lead sustainability efforts as a Customer Success Manager at Carbonhound, located in downtown Toronto. This hybrid position focuses on customer relationships and climate action strategies.

In this role, you will oversee the post-sale relationship with customers, guiding them through Carbonhound’s emissions reduction tools and processes. From onboarding to sustainability reporting, your expertise will help businesses navigate their low-carbon futures. You will also synthesize customer feedback to facilitate product development and improve service offerings.

Key Responsibilities:
• Own post-sale customer success and retention strategies
• Conduct success planning sessions and check-ins
• Assist customers with emissions calculations and reporting




• Identify engagement risks and develop improvement plans
• Collaborate with multidisciplinary teams for enhanced support

Requirements:
• Experience with decarbonization roadmaps and GHG reporting
• Solid interpersonal skills for managing diverse stakeholders
• Familiar with carbon accounting and sustainability frameworks
• Ability to simplify technical details for customers
• Committed to driving climate action and support

Join Carbonhound to foster impactful customer relationships in the sustainability sector.
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📌 Sustainability Customer Success Manager (Ontario)
🏢 Carbonhound
📍 Ontario