Go Powersports Limited is growing and requires a driven individual to fill the role of Customer Service Specialist to join their Kentville team. The Customer Service Specialist will be responsible for answering questions, helping customers navigate the dealership, following up, coordinating with the team, and making sure people leave feeling like they were taken care of.
No Powersports Experience? PERFECT. We Want You to Apply! Think you’re not qualified because you’ve never worked at a powersports dealership?
Think again.
We’re looking for an energetic, friendly, people-loving Customer Service Specialist to join our team - and you do NOT need powersports experience.
In fact, if your background is in hospitality, serving, bartending, retail, cashiering, front desk, or any job where you’ve made customers feel welcome , or, if you’re just an all-round awesome person, we want to meet you!
What We Offer: Competitive wages
Company-matching RRSP plan – invest in your future with our support
Two (2) weeks of paid vacation – to relax, recharge, or hit the trails
Comprehensive health benefits – available after a short probationary period
Exclusive employee discounts – enjoy our premium product line for less
A collaborative, growth-driven team – where your ideas and ambition are valued
What You’ll Do: Parts & Service Consultant Duties and Responsibilities:
Showroom management and merchandising
Provide world-class customer service for in-store , telephone, and online inquiries
Assist customers with parts orders and research merchandise
You will assist customers in determining their present repair or maintenance needs, documenting relevant customer vehicle data




Assist with receiving and processing parts from distributors and maintain an ordered stock room merchandising showroom
Work with technicians and ensure their parts needs are being met
Use product knowledge to look up parts
Source parts, if not in stock, place order with manufacturer orders
Place orders for customers, stock, work orders
Determine inventory needs by communicating with technicians and customers
Estimate inventory needs by considering many factors: season, units sold, turnover rates, etc
Assist with receiving parts into DMS systems for inventory purposes
Assist with managing inventory count
Collect & post payments (debit, credit card, cash & EFT)
Work with Service Technicians and ensure their parts needs are being met
Support Service Technicians in order to optimise billable hours
Collaborate with all departments in order to best serve our customers
Follow, maintain and complete service standards and training standards
Be driven to attain individual & company goals & targets
Provide education to customers regarding the vehicle parts and the benefits of standard maintenance needs & schedules
Book and manage service appointments in all aspects of customer care
Complete appointment reminders to ensure service schedule is complete
Complete service follow-up calls to ensure customer satisfaction




Work with a warranty coordinator to maximize warranty claims
What You Bring: Excellent verbal and written communication and interpersonal skills
As a team-player, you contribute towards an amicable and fun team atmosphere
You are eager to absorb product information, complete training and adapt to a rapidly changing market
A valid driver’s license and are willing to provide a Driver’s Abstract
What We’re Really Looking For: Make people feel welcome
Talk to all kinds of customers
Build relationships and create a great experience
Communicate clearly and professionally
Stay positive and energetic when things get busy
Take initiative and get things done
Treat customers like people - not numbers
You can learn powersports. You can learn about our products. You can learn our systems.
What’s much harder to teach?
A excellent attitude. A genuine personality. And the ability to make customers feel taken care of.
About Us Go Powersports Limited is one of Canada’s top BRP dealers, consistently ranked in the top ten nationwide. We’ve proudly earned the title of BRP District Dealer of the Year multiple times, and in 2021, we were honoured as BRP’s National Off-Road Dealer of the Year for Canada.
As the exclusive authorized BRP dealer in Western Nova Scotia, we offer an unbeatable selection of premium powersports and marine products, including Can-Am off-road and on-road vehicles, Ski-Doo snowmobiles, and Sea-Doo watercraft and pontoon boats, and we’re Nova Scotia’s only Piaggio and Vespa scooter dealer.
We’re passionate about the adventure lifestyle—and it shows in everything we do.

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📌 Customer Service Specialist (Nova Scotia)
🏢 Go Powersports
📍 Nova Scotia