Shape transformative customer experiences as a Leader in Experience at Canada Goose, located in Ottawa’s Rideau Centre. Drive a culture of exceptional service while promoting Canadian Warmth.

This pivotal role requires you to lead the store team in delivering luxury service that resonates with customers. With your leadership experience in high-volume retail, you'll motivate your team and ensure alignment with Canada Goose's mission. You will analyze performance metrics to elevate customer interactions and achieve sales goals effectively.

Key Responsibilities:
• Create engaging customer journeys tailored to brand values
• Coach team on luxury service and selling behaviors
• Resolve customer issues with prompt and effective solutions




• Champion a culture of clienteling with top clients
• Implement ongoing education and training initiatives

Requirements:
• 2-3 years of retail leadership experience
• Previous luxury lifestyle brand experience required
• Proficiency in retail analytics and metrics
• Solid organizational skills and flexibility in scheduling
• Ability to maintain an open-door policy for team feedback

Empower your team and enhance the shopping experience at Canada Goose with your expertise.
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📌 Customer Experience Leader at Canada Goose (Quebec City)
🏢 Canadagoose
📍 Quebec City