Join CGIC as a Billing and Payment Specialist in a hybrid environment, engaging with clients to address billing concerns with accuracy and professionalism. Your role supports efficient service delivery for billing functions while responding to inquiries seamlessly.

This full time position focuses on analyzing client accounts, processing payments, and facilitating refunds. You'll utilize customer service expertise to handle billing-related inquiries within defined standards. With opportunities for professional growth and a commitment to sustainability, you'll play a vital role in supporting our clients and communities.

Key Responsibilities:
• Respond to client inquiries regarding billing and payments
• Administer billing changes including payment arrangements




• Collect outstanding receivables in compliance with guidelines
• Investigate and resolve billing errors from system reports
• Manage client complaints and escalate issues when necessary

Requirements:
• Experience in customer service or a related field
• Post-secondary education is required
• Numerical aptitude and call center experience are assets
• Willingness to complete customer service course
• Background check required upon hire

Apply your customer service expertise and proactive problem-solving skills to enhance client satisfaction at CGIC.
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📌 Billing and Payment Specialist at CGIC (Alberta)
🏢 The Co-operators Group
📍 Alberta