Automotive Service Advisor | Master Mechanic Markham East
Markham, ON

Location: 185 Bullock Drive, Unit 5, Markham, ON L3P 7R4
Type: Full-Time, Permanent
Compensation: $30.00 per hour + Bonus Plan

The Face of Trusted Service

At Master Mechanic Markham East , our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.

The Role

As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.

Key Responsibilities

Customer Advocacy: Respond to inquiries regarding repairs and maintenance with transparency and expertise.

Service Coordination: Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.

Expert Consultation: Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates,



and prioritize safety-related services.

Maintenance Planning: Help customers develop long-term maintenance schedules to ensure vehicle longevity.

Transaction Management: Process payments, manage service records, and ensure all documentation is accurate and organized.

Shop Environment: Maintain a clean, qualified, and welcoming service desk and waiting area.

Requirements

Experience: Previous experience in automotive service writing or a similar customer service role is preferred.

Communication: Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.

Technical Aptitude: A solid understanding of automotive parts and repair processes.

Tech-Savvy: Proficiency with CRM systems and business software.

Multitasking: Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.

Education: High school diploma or equivalent.

Health & Wellness: Extended health care, dental care, disability, and life insurance.

Convenience: On-site parking and uniforms provided.

Time Off: Paid time off to ensure you stay recharged.

#J-18808-Ljbffr

📌 Automotive Service Advisor | Master Mechanic Markham East (Ontario)
🏢 Mastermechanic
📍 Ontario