Elevate your career with DHL as a Bilingual Contact Centre Advisor in Winnipeg, MB. This full-time role focuses on delivering exceptional customer service via calls, chats, and emails.

DHL Express is seeking a dedicated Bilingual Contact Centre Advisor in Winnipeg. You will respond to customer inquiries efficiently while ensuring high-quality service across multiple channels. Key skills include handling dynamic interactions, maintaining professionalism, and closely managing service progress.

Key Responsibilities:
• Respond to incoming calls, chats, and emails promptly
• Manage three chats while researching solutions simultaneously
• Provide precise shipment status and update customers




• Handle automated dispatch bookings and rate queries
• Demonstrate empathy to effectively handle customer frustrations

Requirements:
• Experience in Call Centre Customer Service
• Ability to manage multiple chats concurrently
• Solid decision-making and problem-solving skills
• Excellent telephone and written communication skills
• Proven capability to handle pressure and difficult customers

Bring your customer service expertise and bilingual skills to DHL and make a positive impact in Winnipeg.
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📌 Bilingual Customer Service Advisor Winnipeg (Manitoba)
🏢 DHL Air (UK
📍 Manitoba