Join Octacom as a Senior Manager for Client Services in Richmond Hill, ON, focusing on enterprise client relations and service excellence. Transform the onboarding and implementation experience with strategic insights.

In this full-time role, you will take charge of enterprise client accounts, ensuring smooth service delivery and handling complex project management challenges. You should possess 5+ years of experience in a B2B setting, complemented by a proactive and improvement-focused mindset. This position emphasizes strong client communication and strategic problem-solving.

Key Responsibilities:
• Maintain primary contact for enterprise client accounts
• Handle escalations and optimize resolutions




• Manage project timelines from initiation to go-live
• Track performance metrics and client feedback
• Standardize service documentation and processes

Requirements:
• Bachelor's degree in Business or equivalent
• Over 5 years in client management
• 2+ years with enterprise clients
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite

Harness your project management and client engagement skills to enhance the client experience at Octacom.
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📌 Enterprise Client Service Senior Manager (Ontario)
🏢 DATA COMMUNICATIONS MANAGEMENT
📍 Ontario