Oversee Managed Document Services at Ricoh, located in Ottawa, ON. This full-time position requires a focus on service delivery, client relationship management, and process development.

In the role of Customer Operations Supervisor, you will ensure that all services are performed to standard and that customer satisfaction is maintained at high levels. You'll optimize fleet performance, refine processes based on client feedback, and collect and analyze performance metrics. Collaboration with the Help Desk will be vital in addressing service-related challenges.

Key Responsibilities:
• Ensure compliance with service level agreements
• Conduct fleet management and optimization
• Develop and document operational processes
• Analyze KPIs for continuous improvement
• Monitor consumables inventory effectively

Requirements:
• 2 years of administrative experience
• Communicate proficiently in French and English
• Solid Excel and MS Office competence
• Accessible vehicle for site meetings preferred
• Industry certifications and relevant training

Lead service delivery excellence as a Customer Operations Supervisor at Ricoh in Ottawa.
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📌 Ricoh Customer Operations Supervisor (Quebec City)
🏢 Ricoh USA
📍 Quebec City