Transform the training landscape at IntouchCX as a Lead Training Facilitator. This role empowers you to craft and lead energetic training sessions focused on customer service excellence and operational success.

In this position, you will be responsible for creating and delivering curriculum tailored for new hires and existing employees. Engaging with various stakeholders, you will ensure that training materials align with current partner products and enhance team performance through innovative techniques. Your leadership will help shape future Training Facilitators and ensure high standards are maintained.

Key Responsibilities:
• Create effective training plans for team members
• Facilitate engaging sessions, focusing on customer service




• Monitor and assess training effectiveness through feedback
• Interact with partners to enhance training insights
• Provide coaching to enhance team members’ skills

Requirements:
• BS/BA in Education or equivalent experience preferred
• 3+ years’ experience in customer service or contact centers
• Expertise in training techniques and adult learning principles
• Excellent communication and presentation skills
• Ability to travel internationally as needed

Lead the charge in developing a knowledgeable workforce at IntouchCX!
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📌 Lead Training Facilitator at IntouchCX (Manitoba)
🏢 Intouchcx
📍 Manitoba